Shipping Policy

At Soan, we take pride in delivering freshly prepared, artisanal products straight to your doorstep. Our commitment to quality means that each batch is carefully crafted and packaged only after your order is placed, ensuring maximum freshness and flavor.

Order Processing & Dispatch

  • Since our products are freshly prepared to order, processing times may vary. Most orders are prepared and dispatched within 2-3 business days.
  • Once your order is ready, you will receive a confirmation email with shipping details.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time & Delivery

  • We partner with reliable courier services to ensure safe and timely delivery.
  • Standard shipping times vary based on location:
    • Metro Cities: 2-5 business days
    • Other Locations: 4-7 business days
  • While we strive to deliver within the estimated timeframe, unforeseen delays due to weather, courier issues, or high-demand periods may occur.

Shipping Charges

  • Free shipping is available on orders above Rs 1500.
  • For orders below this amount, shipping charges are calculated at checkout based on your location.

Address & Delivery Issues

  • Please ensure that the shipping address provided is accurate and complete.
  • If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept, additional re-shipping charges may apply.

International Shipping

  • We offer international shipping to select countries.
  • Shipping rates and delivery times vary depending on the destination and will be displayed at checkout.
  • Customs duties and import taxes (if applicable) are the responsibility of the customer.

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be liable for paying these additional fees.

For any queries related to shipping, feel free to reach out to us at +91 9930876774. We appreciate your support and look forward to delivering fresh and premium products to you!